F.A.Q

Frequently Asked Questions

Do You Deliver?
Yes. We deliver anywhere around the world. Estimated delivery time will be communicated at the time of we and our customer arrange. We will place merchandise in your desired location but cannot be responsible for moving (or the removal of) existing furniture.

 

Do You Offer Financing?

 

Can I Get A Custom Piece Made If I Don’t Find Exactly What I’m Looking For In Your Catalog?
Yes. We also make custom furniture orders from some of our customers, and we have proven to be one of the best manufacturer and supplier through our experience in several major projects with companies around the world. Once placed and paid for, special orders can not be canceled. We make no representation or warranty to the delivery schedule. We will make every effort to meet the expected delivery date.

 

Do you Offer Design Services?

 

Do You Offer Gift Cards?
Yes. We offer gift cards in any denomination.

 

How Long Will You Store My Purchased Items?

 

What Are The Payment Terms?
It depends on the deal with our customers. Every customer has different way of payment according to our agreement to them. The general payment would be 30 days after the invoice comes out.

 

What Is The Warranty?
Manufacturer’s warranties are typically one year and are limited to factory defects. Variations in color, finish and detailing are to be expected and will not be subject to this warranty. Visible defects must be reported within 7 days of delivery or will be deemed accepted by the customer.

 

How Do I Care For My Wood Furniture?

Once a week, dust exposed surfaces with a clean and moist cotton cloth. Then, dry the surface with a clean and dry cloth. Once a month, polish your furniture with a non-silicone, good quality paste wax made by a reputable manufacturer, taking care to follow the instructions. Always polish or dust with a motion that follows the grain of the wood to avoid scratching the surface, and allow polish to dry completely before replacing any objects on the surface. For greasy stains or waxy build-up use a diluted dish detergent which should be wiped on with a clean cloth and removed with another. The whole affected surface should be waxed after this process to maintain consistency in protection. We do not recommend the use of silicone furniture sprays.

 

How Do I Care For Upholstered Furniture?
Remove all loose cushions. Loosen dirt with a hand-held dusting brush while using a vacuum brush attachment to remove dust. Vacuum all surfaces of the furniture: back, sides, arms, skirt (if applicable) and the platform beneath the cushions. Vacuum both sides of the loose cushions. When necessary, you can use commercially available cleaners on most upholstery. Be sure to test on an inconspicuous area first. For day-to-day cleaning use a soft, clean, damp cloth.

 

How Do I Care For Leather Furniture?
Leather shows naturally occurring marks such as wrinkles, scars, scratches and bites. It is also a hard-wearing and versatile material that acquires a characteristic and pleasing patina over time. This is all normal and to be expected. In fact, it is these characteristics that differentiate real hide from synthetic or re-constituted coverings. Take care not to expose your leather or hide product to continuous direct sunlight as this may lead to fading. For accidental spills, try to wipe up immediately and avoid letting the stain dry. Light stains can be removed with a diluted solution of a neutral soap in lukewarm water, but be careful not to soak the leather or hide. Occasionally, pencil marks and other light marks can be removed by rubbing the area lightly with an eraser. If your leather or hide is heavily soiled, we recommend professional cleaning.

 

How Do I Prevent Surface Scratches Or Discoloration?
As with any piece of fine furniture, try not to place glasses, cups or hot objects directly on the surface. We recommend using coasters whenever possible. Ensure that any spill is wiped away immediately with a soft, clean cloth, particularly spills involving hot liquids or alcohol. Also take care when placing planters and vases on your furniture as they may scratch the surface. Additionally, when moving furnishings be sure to lift the piece. Dragging furniture is not recommended and may lead to broken legs or feet and destabilized joints.

 

Why Does My Furniture Look Different Than When I First Bought It?
As the years pass, fine furnishings develop a natural patina. Inherent, enriching color changes may occur in wood, leather and metal. Mahogany, as an example, may become paler with age, and cherry darker. Natural oak may yellow slightly over time. Brass may tarnish or take on a mottled appearance and bronze has a tendency to take on a sea-green tone. Iron may pit subtly and bone will darken. These changes should be expected and welcomed as signs of the authentic materials used in the creation of fine furniture and works of art. These are the hallmarks of true quality.